Returns & Exchanges

Due to the perishable nature of our alcohol-infused ice cream, we are unable to accept physical returns or exchanges. If your order arrives damaged or melted, please reach out to our team within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Upon Arrival

  Examine your package immediately upon delivery to ensure the dry ice has maintained the integrity of the ice cream pints.

• 2.
  Document Issues

  If there are any discrepancies or damage, take clear photos of the shipping box, the packing slip, and the product condition.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of the damaged items.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours to issue a store credit or ship out a fresh batch of boozy treats at no extra cost.